Blogger’s note: Today makes seven months since we lost Maggie. Following is just a taste of the back-and-forth that I’ve gone through to get off of mailing lists. If I ever get pregnant again, I don’t think I’ll ever register with Babies R Us again. And if I ever buy anything from there or any other related maternity store (are you listening, Motherhood Maternity?), I’ll pay cash and refuse to give them my address.
8/31/09
Dear Babies R Us Executive Committee Members:
I’ve made three requests through the “proper” channels. But there’s still a problem, so I’m writing to all of you.
Although I’ve been buying baby presents for others at your stores for quite a few years, it wasn’t until late last year that I had the opportunity to shop at BRU as a mom-to-be. In November, 2008, I discovered I was pregnant. I was absolutely thrilled. Over the next few months, my husband and I eagerly prepared for the birth of our first child. We chose a name — Margaret Stella — and decided to call her Maggie. We registered at BRU. We received wonderful gifts at two lovely baby showers, as well as gifts bought online by long-distance family and friends. In late June (a few weeks before my July 19th due date), I used the 10% registry completion discount to pick up a few must-have items: a diaper pail, changing pad, etc. I say “a few,” but I ended up spending over $200. But I was too excited to care.
On July 7, 2009, I went to my scheduled 38-week doctor appointment. I was feeling great, and ready to welcome our little baby into the world. When the doctor listened for the baby’s heartbeat on Doppler, he couldn’t hear anything. An ultrasound confirmed that there was no longer a heartbeat, and Maggie was gone. It didn’t seem real. Right there, in that tiny little ultrasound room, our world completely imploded.
After I got home from the hospital, I looked on the BRU website for a way to delete our registry. I finally used the “contact us” option to send a brief message stating that my baby had been stillborn and that I needed to delete our registry. Within a couple of days, I received a very kind e-mail from a BRU Customer Service representative; he extended condolences, informed me that BRU had deleted the registry, and asked me to let him know if there was anything else that BRU could do. I wrote back and asked to have my address removed from the postal mailing list. He replied, saying he would put in a request for the mailing list removal.
Soon after, a BRU representative left a voicemail saying she was calling to confirm our mailing address. When I returned the call, I was put on hold for several minutes. Listening to “I don’t wanna grow up… I’m a Toys R Us kid…” was difficult, but I managed to hold myself together. The actual person that I finally was able to talk to mumbled someting along the lines of, “Yeah, we’ll take care of it.” But she didn’t even take down my address, so how could she take care of it? Sensing some indifference on her part, I said, “Look — this is important. We lost our child.” By this time, I was crying and pleading with her to take my address off the list. She ended up taking down my name and address, and she assured me that we’d be taken off the mailing list.
Almost four weeks later, I went to the mailbox and found another mailing from BRU. This time, I was furious. I went onto the BRU website and fired off a really nasty, expletive-laden e-mail asking how BRU could be so insensitive when I’d already asked twice to be removed from the mailing list. I’m not proud of the swearing, but apparently asking nicely had gotten me nowhere. Again, I got an e-mailed response assuring me that my name and address would be removed from the mailing list. That was two weeks ago.
Today I got another BRU mailing. It has been eight weeks since I lost my only child. And I have asked BRU three times to remove my name from the mailing list. THREE TIMES.
These mailings are yet another painful reminder that I don’t have my child with me. And for them to keep coming after eight weeks and three requests is just cruel. If any of you has a compassionate bone in your body, you will honor my very simple request to make these mailings stop.
9/1/09
Ms. _____,
I wanted to give you a quick update on our efforts to get you off of our mailing list. We have been able to permanently remove your name from our list for future mailings. However; there is one mailing that is on the way to the Post Office which does include your name and address. We are attempting to locate the specific mailing and remove your card however as you might imagine this will be difficult given the large volume of the mailing. We will have someone searching the shipment when the truck arrives at the postal facility on Thursday.
We have also removed you from our Loyalty mailing list and are searching for other lists that may contain your name.
Once again, my sincere apologies for the delay in getting this done.
Regards,
Ron Boire
2/7/10
Mr. Boire:
Enclosed are two more mailings that I’ve received from Babies R Us in the past few weeks. I don’t understand why, after seven months and four requests, we keep getting this stuff. What part of “our baby is dead” DON’T you people understand???